Our Commitment to Accessibility
Answer Health is committed to making our website accessible to the widest possible audience, including individuals with disabilities. We strive to increase the accessibility and usability of our website as defined by the Web Content Accessibility Guidelines (WCAG) 2.0 AA of the World Wide Web Consortium - Web Accessibility Initiative (W3C WAI).
Answer Health will be evaluating this site on a regular basis and it will continue to evolve and improve over time as new technologies, guidelines and opportunities emerge.
Adobe PDF Files
As an organization, we have paperwork and other documents in Adobe Acrobat® Portable Document Format (PDF). PDF format is used to preserve the content and layout of some of our hard copy publications. In order to improve the viewing of these files, please download the latest free version of Adobe Reader.
At Answer Health, we are striving to convert each of our PDF documents into Accessible PDF's with attached Accessibility Reports. Although, we cannot always guarantee the accessibility conversion of old hard copy publications. Due to this, we are more than happy to accommodate your paperwork requests or needs in-person at our office during normal business hours at 333 Bridge Street NW, Suite 815, Grand Rapids, MI 49504.
People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. We do ask that you please utilize the plug-in that is available at no charge from Adobe. This Adobe online tool will convert PDF files to HTML on request. To get the plug-in and latest news about Adobe's accessibility tools and services, please visit the Access Adobe site.
Third-Party Websites & Documents
Please note that some pages or documents on our Answer Health website and member portal contain links to third-party sites or third-party PDF documents. Answer Health is not responsible for the Online Content or Accessibility of third-party sites or third-party owned documents. Always Improving
Thank you for your patience in understanding that we will be working through these new ADA Web Accessibility processes on our website. Should you have problems accessing information on this website, please let us know! We can easily be reached for any assistance by phone at 616-552-1500 or you can gladly visit us in-person during normal business hours. We also welcome your questions about this accessibility statement and comments on how to improve our site's accessibility.